3.5 When do I need to contact the Registrar's Office directly?

When do I need to contact the Registrar’s Office directly? 

While you may need to reach out to the Registrar’s Office directly, please keep in mind the Algonquin College Student Information System (ACSIS) is the online version of the Registrar’s Office. Many requests you may typically address to the Registrar’s Office can be completed within your ACSIS account at the click of a button. 

For further information regarding how to use ACSIS, please visit our ACSIS How To Guide. 

In order to properly direct your inquiry, please use the guide below to determine who you may need to contact when. 

I don’t know my student number 

Contact the Registrar’s Office by phone; be prepared to provide your full name, date of birth and address to verify your identity. Students can also contact AC Online Frontline to retrieve their student number.

I need to update my personal account information 

Any updates to email, mailing address, and/or phone number can be completed directly through your ACSIS account. 

Name change requests (due to a typo, marital status, gender or other change) must be completed through the Registrar’s Office. Students will be asked to provide supporting documentation for requests of this nature. 

I want to check the status of my application 

You can view your application status in your ACSIS account. Students can also track their application here.

I need to submit additional  documentation as part of my full-time application 

You can submit your documentation through our online form.  

I have questions regarding fee payment or deferral

You can review your balance and make your payment through your ACSIS account. 

If you still have questions regarding fees, please contact the Registrar’s Office. 

I have a question regarding financial aid or OSAP 

Contact your Financial Aid Officer. 

I have a question regarding program sponsorship

Visit the Registrar's Office Sponsorship page for further information.

I would like to withdraw from a course or program 

Full-time students considering program or course withdrawal should visit the AC Online Withdrawal website for further information regarding the non-refundable tuition deposit, OSAP or other sponsorship implications, and next steps to proceed with a program withdrawal or to explore alternative options. 

Part-time students can send requests to withdraw to the Registrar’s Office. 

I want to apply for a course exemption or credit transfer 

You can apply for credit transfer and submit all corresponding documentation and payments through your ACSIS account. 

I need a copy of my tuition receipt or tax forms 

You can print your tuition receipt or T2202A tax form through your ACSIS account. 

I don’t know where to find my final grades 

Final grades are available in your ACSIS account approximately 3 weeks after the course end date. Please visit our Grades FAQs for further information.

I need to request a copy of my transcripts or diploma 

You can request a copy of your transcripts through your ACSIS account. 

I need to apply to graduate as a part-time student

You can apply to graduation through your ACSIS account.