Help CenterWho can I contact for online learning support?
At Algonquin College, student success is our first priority. If you are having difficulty with your course(s) or program, we are always happy to help.
Further information regarding each of these supports are outlined below.
What is the role of the online facilitator?
Our online courses are supported by a course facilitator. While the facilitator supports student learning, they do not lecture or deliver the course material in the traditional way you may expect from face to face instructors. Facilitators are available to support student questions via email or course discussion boards, as well as to provide clarity, grades and feedback on assessments.
How can I find my facilitator contact information?
All questions related to course material, including but not limited to, quizzes, lessons, assignments, etc. should be directed to your course facilitator. Our facilitators do not work onsite at the college, therefore contacting them over email or your course discussion board will be the best way to reach them.
To confirm your facilitator contact information, please follow the instructions below:
- Log into Brightspace and select the course.
- Click on Content from the top panel.
- Click on Course information from the left side panel.
- Click on the first topic Meet your Facilitator. Your facilitator introduction and contact information will be found here.
What is the role of the Student Success Specialist?
Your Student Success Specialist can help you identify the barriers to your success, and will work with you to create an individualized success plan. The Student Success Specialists can assist with everything from the basics (orientation, working on time management or organization skills), to referrals to other college services, or to supports. They can also assist with a variety of unexpected changes affecting your studies (job loss, personal health or family emergencies, etc.).
How can I connect with the Student Success Team?
If you require additional supports, please start with our Online Student Success Centre. This will help you identify what level of supports you require and refer you to the right person or service to support your needs.
Alternatively, you can contact the Student Success Specialists directly at OLStudentSuccess@algonquincollege.com.
What is the role of the Student Advisor?
The Student Advisor (SA) is the main point of contact for full-time students throughout your online studies. From start to finish, they are here to guide you through your program. If you have questions about your program of study or if you’re not sure who you need to talk to about an academic issue, they will be able to assist. If you face any challenges, your SA is here to help you work through them. Ultimately, they are here to ensure your success.
Who is my Student Advisor?
You can find your SA contact information by selecting your full-time online program from the list online here, they will also be in touch with you directly by email in the first week of the semester.
What is the role of the Program Support Officer?
The Program Support Officer (PSO) is the main point of contact for part-time students throughout your online studies. From start to finish, they are here to guide you through your program. If you have questions about your program of study or if you’re not sure who you need to talk to about an academic issue, they will be able to assist. If you face any challenges, your PSO is here to help you work through them. Ultimately, they are here to ensure your success.
Who is my Program Support Officer?
You can find your PSO contact information by selecting your part-time online program from the list online here.